Help & FAQs
You can modify the information on your Binka account by clicking on “Your account”. Enter your user ID and your password and, once you are logged in, click on “My profile” to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.
Your order number will be on your dispatch email, parcels can only be tracked after they’ve been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Contact us here
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.
If you know your password its simple! Log into your account using your current password, then under the account information section, you have the option to change your password. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn’t work, please get in touch by going to the ‘contact us’ tab on this page.
Log into your account. Select account details and under ‘Login Details’, select change email. You will need to enter your password and your new email.
We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.
If you’re having issues applying a promo to your order, these are some of the things to check:
- Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
- Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
- Check for any exclusions, some of our promos exclude products from some categories on our website.
- If you’re using a delivery promo make sure you have selected the correct delivery method for the promo to work.
If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly. If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your Binka account.
If the above doesn’t help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.